Reading School District

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

We are aware of an issue preventing students from purchasing Proctorio Plus features for proctored assignments in Connect. Assignments using free Proctorio features are functioning as expected. Our teams are actively working with our service provider, Proctorio, to investigate and resolve the issue. We apologize for the inconvenience and appreciate your patience and understanding as we work toward a resolution. We will provide updates as more information becomes available.

Email notifications from Pear Practice, including classroom invitations and assignment notices, are temporarily paused while we address an issue. Classrooms, assignments, and sessions work normally, and students can still join classrooms with a join link or code. We will update this page when email delivery resumes. We apologize for the inconvenience and will update this page when email delivery resumes.