Reading School District

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

We have identified the issue and are currently mitigating the impact. The previously provided workaround remains available for customers experiencing access issues with Microsoft 365 services. Customers may temporarily remove or allow the "M365 Copilot" and "Microsoft Copilot" application category blocks in their DNS policy, after reviewing the change against their organization’s security requirements. Updates and additional details will be provided as new information becomes available.

*Investigating – Intermittent Integrated Excel Loading Issues in Connect* We continue to investigate an issue affecting some users loading Integrated Excel within Question Bank assignments in McGraw Hill Connect. Our engineering teams are actively working with our technology partner to identify the root cause and restore normal functionality as quickly as possible. The issue appears to be intermittent and is currently affecting a subset of users. We understand the impact this may have on teaching and learning activities and appreciate your patience while we work toward a resolution.